PR9 Value Chain

The Company places significant importance on managing its business value chain as a strategic tool to enhance competitiveness and mitigate sustainability-related operational risks.

The Corporate Governance and Sustainable Committee conducts an analysis of the Company’s core business activities from upstream to downstream operations, alongside the identification of key stakeholders who are materially connected to or have business relationships with such activities. The relationships between activities and stakeholders are then analyzed and reviewed to assess both positive and negative impacts arising from the Company’s operations.

The results of the value chain analysis are used to establish engagement and management approaches for six key stakeholder groups involved throughout the business value chain, from upstream to downstream. This framework encompasses six primary business activities and four supporting activities.

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Primary Activities

Screening

Conduct standardized pre-service screening and prioritize patients based on clinical assessment to ensure the most effective and timely treatment.

Service Admission

Establish standardized service management procedures throughout the patient admission process.

Continuous Care

Provide ongoing care, treatment, and services delivered by qualified and certified physicians, nurses, and other healthcare professionals across all hospital service processes.

Discharge and Follow-Up

Ensure appropriate diagnosis based on patient health conditions, determine optimal treatment plans, and coordinate with medical personnel or external institutions for continued care where necessary.

Referral Services

Arrange systematic and standardized referrals to qualified external institutions in accordance with patients’ treatment requirements.

Patient Transportation

Provide safe and high-quality patient transportation services in compliance with applicable legal and regulatory standards.

Support Activities

Procurement

Ensure the procurement of medicines, medical supplies, medical equipment, and other necessary items in a manner that is quality-driven, fair, transparent, and verifiable to meet established standards.

Human Resources

Recruit, develop, retain, and support medical professionals and employees to enhance knowledge, specialized expertise, and professional standards.

Infrastructure

Design service infrastructure with consideration for accessibility and convenience for patients and service users.

Technology

Develop and apply technology to enhance service accuracy, efficiency, convenience, and safety for patients and service users.