Goals and Performance Highlights

Goals

Maintain certification as a member of the Thai Private Sector Collective Action Against Corruption (CAC) on a continuous basis.
Ensure that at least two business partners declare their intention to join CAC by 2025.
Achieve 100% training completion and acknowledgment of the Anti-Corruption Policy among directors, executives, and employees.

Performance in 2025

In the fourth quarter of 2024, the Company successfully completed its
First CAC Recertification
CAC certification is renewed every three years, with the next recertification due in 2027.
In 2025,
ANC International (Thailand) Co., Ltd. and Master Laundry Co., Ltd.
both business partners of the Company, formally declared their intention to join CAC.
Directors, executives, and employees are
Trained
and informed about the anti-corruption policy through internal communication channels within the organization.

Challenges and Opportunities

The Company operates in an industry that directly impacts human life and safety.

Maintaining high operational standards therefore requires the utmost trust and confidence from patients and all stakeholders. Accordingly, anti-corruption is regarded as a non-negotiable foundation and a core element of Business Ethics in organizational management. This is particularly critical in decisions related to patient health. All actions must therefore be conducted with transparency and be free from conflicts of interest under all circumstances.

Management Approach and Value Creation

Code of Conduct

The Board of Directors has approved the Anti-Corruption Policy, which strictly prohibits directors, executives, and employees from engaging in any form of corruption, whether directly or indirectly. This includes offering or accepting bribes, engaging in conduct that violates applicable laws or professional standards, or undertaking any action that breaches the Anti-Corruption Policy or Business Ethics. The Company publicly discloses this policy on its website and communicates it to all business partners, requiring their acknowledgment and compliance.

Directors, executives, and employees are trained and informed about the anti-corruption policy through internal communication channels within the organization.
Knowledge and Awareness Enhancement

The Company places strong emphasis on raising awareness by providing ongoing training for directors, executives, and employees on the Anti-Corruption Policy through various formats, including hybrid classroom learning and e-learning programs. In 2025, 100% of directors, executives, and employees participated in the training programs.

Internal Control and Audit

The Company maintains a robust and effective internal control system in accordance with the latest Global Internal Audit Standards, which became effective on January 9, 2025. Particular emphasis is placed on high-risk processes, such as the procurement of pharmaceuticals, medical supplies, and medical equipment, to prevent resource leakage and corruption. In addition, management is required to report a summary of whistleblowing cases relating to violations of Business Ethics and corruption to the Audit Committee on a quarterly basis, prior to reporting to the Board of Directors accordingly.

Systematic Risk Assessment

The Company conducts an annual corruption risk assessment on a regular basis, covering all high-risk core business processes. The assessment results lead to the enhancement of internal control measures and the development of mitigation plans to address identified risks.

Whistleblowing Channels

The Company provides secure and confidential whistleblowing and complaint channels, together with full protection for whistleblowers against retaliation or intimidation arising from reports made in good faith. This serves as a key mechanism for Good Corporate Governance and helps strengthen confidence in the integrity of internal processes.

Whistleblowing Channel

Stakeholders Directly Impacted

Employees
Employees
Shareholders and Investors
Shareholders and Investors
Customers
Customers
Suppliers
Suppliers
Communities and Society
Communities and Society