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Stakeholder Engagement

Stakeholder Engagement

The Company has identified key internal and external stakeholder groups that are connected to its business value chain.

An assessment has been conducted to evaluate both positive and negative impacts, including actual and potential impacts arising from the Company’s activities on stakeholders. Key issues were gathered through both formal and informal engagement channels, including feedback, consultations, and stakeholder recommendations. These inputs were subsequently analyzed to develop appropriate action plans aimed at responding to stakeholder expectations across all groups. The outcomes of this process are reflected in the Company’s corporate strategy and business operation plans, covering economic, social, human rights, and environmental dimensions. The operational results for 2025 are summarized as follows:

Stakeholders’ Expectations
  • Conduct performance evaluations in a fair and transparent manner.
  • Manage compensation appropriately in alignment with performance outcomes.
  • Adjust salaries and provide bonuses in accordance with established criteria.
  • Promote job security and career advancement opportunities.
  • Continuously develop employees’ skills and competencies.
  • Encourage effective communication and operational efficiency.
  • Systematically manage workplace health and safety.
  • Retain high-potential employees within the organization.
  • Continuously enhance employee capabilities.
  • Apply human rights principles in human resource management.
  • Comply with labor laws and relevant regulations.
  • Provide a suitable working environment that supports effective performance.
Responses to Stakeholder Expectations
  • Review and enhance the annual performance appraisal process through the Performance Management System (PMS).
  • Conduct performance evaluations while promoting two-way communication.
  • Develop Individual Development Plans (IDPs) and support training in alignment with the plans, with systematic assessment of skills and competencies.
  • Establish clear career paths for both managerial and operational levels.
  • Improve the working environment in accordance with occupational health and safety principles.
  • Organize internal engagement activities to strengthen workplace relationships.
  • Provide employee counseling through the Human Resources Department.
  • Raise awareness of the impacts of climate change.
  • Hold regular departmental meetings.
  • Provide channels for reporting incidents and unsafe working conditions.
Channels for Engagement and Communication
  • Online Communication
  • Internal Meeting
  • Complaint Reception
  • Employee Engagement
    • Survey
  • Training / Seminar
  • Others
    • Presentation on Continuous Quality Improvement Project (CQI)
    • Established internal whistleblowing and grievance mechanisms
    • Annual performance evaluations in accordance with established criteria
    • Ongoing organizational culture and safety surveys
Stakeholders’ Expectations
  • Conduct business in accordance with the principles of Corporate Governance and Business Ethics, ensuring transparency and accountability.
  • Strictly implement anticorruption measures.
  • Deliver consistent returns on investment.
  • Operate to achieve stable growth and generate appropriate profitability.
  • Manage risks effectively to address changes and support sustainable growth.
  • Disclose material corporate information in a complete and timely manner.
Responses to Stakeholder Expectations
  • Systematically and prudently manage economic, social, and environmental risks.
  • Enhance the effectiveness of internal control and risk management systems.
  • Strengthen business capabilities to support continuous growth and generate long-term investment returns.
  • Conduct business in accordance with good corporate governance principles, ensuring transparency and fairness.
  • Disclose and present performance results, as well as business directions and plans, accurately, completely, and in a verifiable manner.
  • Regularly update the Investor Relations website to ensure comprehensive information and provide channels for feedback and suggestions.
Channels for Engagement and Communication
  • Visit
  • Online Communication
  • Annual General Meeting (AGM)
  • Others
    • Provide shareholders with the opportunity to nominate directors, propose meeting agenda items, submit questions in advance, and express opinions and recommendations.
    • Conduct investor relations activities on a continuous basis.
Stakeholders’ Expectations
  • Develop services to meet established standards and align with patients' expectations.
  • Continuously enhance medical expertise and professional competencies.
  • Encourage family involvement in treatment planning.
  • Clearly communicate treatment information and post-discharge care instructions.
  • Facilitate convenient access to healthcare services.
  • Uphold accountability and responsibility toward patients.
  • Provide accurate and timely medical information.
  • Establish appropriate and reasonable medical service fees.
  • Foster innovation and collaboration by leveraging digital technologies to enhance service quality.
Responses to Stakeholder Expectations
  • Enhance care processes to ensure efficiency by promoting customer and family participation and maintaining continuous communication throughout treatment.
  • Provide medical services in accordance with international quality standards and applicable laws and regulations.
  • Establish and evaluate medical service fees on a reasonable and appropriate basis.
  • Review and improve medical service packages to ensure suitability and fairness.
  • Expand access channels through social media platforms.
  • Develop the 9 CARE platform to provide continuous home-based care for customers with chronic, rare, and complex conditions, while enabling health information connectivity with customers' families.
Channels for Engagement and Communication
  • Social Event
  • Online Communication
  • Complaint Reception
  • Satisfaction Survey
  • Training / Seminar
Stakeholders’ Expectations
  • Contributing to Community and Social Well-Being.
  • Implement Climate Change Management practices to mitigate climate-related impacts.
  • Utilize resources efficiently and responsibly.
  • Support the use of clean energy and promote Energy Saving Management.
  • Reduce greenhouse gas emissions.
  • Implement appropriate Water Saving Management and Waste Management practices.
Responses to Stakeholder Expectations
  • Organize activities to mitigate the impacts of climate change under Climate Change Management initiatives.
  • Conduct campaigns to reduce greenhouse gas emissions.
  • Implement social initiatives under the "Happy Community" project.
  • Develop and disseminate up-to-date health education content through social media platforms.
  • Enhance service efficiency and align services with the needs of people of all age groups to improve quality of life.
  • Promote efficient and responsible resource utilization.
Channels for Engagement and Communication
  • Online Communication
  • External Meeting
  • Complaint Reception
  • Others
  • Conduct regular surveys and assessments of community needs.
Stakeholders’ Expectations
  • Conduct procurement processes in a transparent, fair, and equitable manner.
  • Manage procurement processes efficiently and in a timely manner.
  • Provide fair compensation and ensure timely payment.
  • Comply with commercial terms and contractual conditions, including payment obligations as agreed.
  • Uphold respect for human rights and labor practices and demonstrate responsibility toward society and the environment.
  • Promote the development of suppliers’ capabilities and competencies.
Responses to Stakeholder Expectations
  • Conduct meetings and execute contracts with suppliers in accordance with the procurement policy on an equitable and fair basis.
  • Implement systematic Supply Chain Management practices.
  • Conduct comprehensive Human Rights Due Diligence (HRDD) covering suppliers and relevant workers.
  • Provide training to supplier personnel working within the hospital in accordance with the same standards applied to permanent employees.
Channels for Engagement and Communication
  • Visit
  • Online Communication
  • External Meeting
  • Complaint Reception
  • Training / Seminar
  • Others
    • Select and evaluate supplier performance at least once per year.
Stakeholders’ Expectations
  • Conduct business in accordance with fair and transparent competition principles.
  • Maintain a policy prohibiting improper solicitation or recruitment of personnel from competitors.
Responses to Stakeholder Expectations
  • Strictly comply with the Company’s Code of Conduct and commercial agreements.
  • Adhere to Corporate Governance and Business Ethics principles.
  • Participate in meetings and cooperate with the Private Hospital Association in accordance with meeting resolutions.
Channels for Engagement and Communication
  • External Meeting