โครงการ 9 CARE Platform และ 9 CARE Shop

Currently, medical services are transitioning into the era of Digital Hospital and Decentralized Health Care, focusing on comprehensive healthcare through digital technology. To align with this trend, Praram 9 Hospital has developed 9 CARE Platform and 9 CARE Shop to enhance medical service efficiency through digital technology. This includes 9 CARE Application and 9 CARE Shop, enabling patients to easily access medical services while ensuring closer, safer, and more convenient patient care.

Objectives of the Development Project

1. Developing the 9 CARE Platform into a modern Telemedicine system, integrating health data through IoT devices and supporting comprehensive medical services via digital technology.
2. Enhancing Access to Medical Services by improving service delivery, allowing patients to consult with physicians anytime, anywhere, without the need to visit the Hospital.
3. Promoting the Use of Health Technology through Smart Health Devices and Medical IoT, ensuring effective home healthcare management.
4. Developing the 9 CARE Shop as a central hub and medical equipment distribution channel, seamlessly connected to the 9 CARE Platform, facilitating patient convenience and addressing the growing demand for home healthcare solutions.

9 CARE Application is a Telemedicine Platform that enables patients to consult with physicians via real-time video calls, allowing healthcare professionals to diagnose and provide medical advice without requiring in-person visits, thereby reducing time and location constraints. Additionally, the system supports Personalized Healthcare Management (Personal Care Plan), where physicians collaboratively design customized healthcare plans tailored to individual needs. The system also enables real-time health data sharing with the patient's family, ensuring seamless and effective caregiving. A team of professional nurses continuously monitors patient conditions through Medical IoT, which tracks key health indicators for efficient and proactive healthcare management, such as

• Blood Pressure Monitor
• Blood Glucose Monitor
• Body Temperature Monitor
• Weighing Scale
• Smart Watch for real-time health tracking

Development Plan for 9 CARE Platform

Expanding Telemedicine 24-Hour Services

• Enabling patients to consult physicians via video calls anytime, anywhere.
• Supporting both domestic and international patients without Time Zone issues.
• Expanding the team of specialized physicians to be available 24/7.

Personal Care Plan & Medical IoT

• Developing personalized health plans in collaboration with physicians and nurses.
• Integrating medical devices such as blood pressure monitors, blood glucose monitors, and Smart Watch for continuous health monitoring.

Enhancing Online Medical Certificates (e-Medical Certificate)

• Developing a standardized electronic medical certificate system.
• Ensuring compatibility with Telemedicine services and in-hospital treatments.

Health Insurance Eligibility Check Feature

• Adding a function in the 9 CARE app, allowing users to verify their health insurance coverage.

CARE Shop has been developed as a medical equipment distribution channel that seamlessly integrates with 9 CARE Platform to support home healthcare. It focuses on real-time health monitoring devices, enhancing the efficiency of patient care and health management.

Development Plan for 9 CARE Shop

Expanding Product Offerings: Medical Devices & Smart Health Devices

• Expanding the range of medical devices, such as blood pressure monitors and thermometers, with the capability to integrate health data with the 9 CARE application.
• Adding new devices based on physician recommendations, such as nebulizers.

Launch Promotional Campaigns to Encourage the Use of Smart Watches

• Introducing new features such as electrocardiogram (ECG) monitoring (ECG).
• Launching special promotions in collaboration with hospitals.

Developing Service Access via Line OA: Praram9V

• Providing Guidance and After-Sales Service for Medical Devices.
• 24/7 support for inquiries regarding health data and medical device usage.

Positive Impacts: Business Opportunities

1. Expanding Customer Base - Patients can access medical services more conveniently from anywhere, helping to grow the customer base, especially among those unable to visit the Hospital physically.
2. Generating Revenue from New Services
   • Telemedicine - Creating a revenue stream through online consultations.
   • Medical IoT & Smart Devices เพิ่มโอกาสทางธุรกิจจากการขายอุปกรณ์สุขภาพผ่าน 9 CARE Shop
   • Personal Care Plan เป็นบริการเสริมที่สร้างความผูกพันกับลูกค้าและเพิ่มรายได้ระยะยาว
3. Enhancing Efficiency and Reducing Operational Costs
4. Enhancing Corporate Image in Innovation and Digital Healthcare and respond to the trends of Smart Hospital and Personalized Healthcare

Negative Impacts: Potential Risks

1. Data Privacy & Security Risk
2. Technology & System Maintenance Risk
3. Adoption & Usability Risk
4. Market Competition Risk (Market Competition Risk) The Digital Health market is highly competitive. Other Telemedicine platforms may have advantages in terms of pricing or a broader network of medical professionals.
5. Regulatory & Compliance Risk

Goals

• Increasing the adoption rate of Telemedicine services within the Hospital.
• Expanding the user base of 9 CARE Application.
• Boosting sales of 9 CARE Shop and encouraging the use of Smart Health Devices in conjunction with the platform.
• Developing an efficient e-Medical Certificate system and Health Insurance Eligibility Verification System .
• Creating Line OA: Praram9V is a post-sales customer service channel providing issue reporting and consultation support 24 hours a day.

The 9 CARE Platform and 9 CARE Shop projects represent a significant step for Praram 9 Hospital in advancing Digital Health, enabling patients to access medical services anytime, anywhere. These initiatives also promote the adoption of medical technology to enhance the quality of life for patients.